FAQs

What is the American Jewelry Rewards Program?

The program was designed for employers to be able to effortlessly motivate and reward their employees with gifts they actually want. 

Does it cost money to use the American Jewelry Rewards Program?

No! Access to our program is completely free! There are no hidden fees or subscription fees. Browse our collections 24/7 and place orders any time you'd like. 

What are your shipping options?

Enjoy free standard shipping on all of your orders. We also offer overnight shipping for $25.

What is your warranty?

We are proud to offer a lifetime warranty on all of our items. This covers any manufacturers defect. If you experience any issues with your item and are local feel free to stop by either of our locations and we are happy to assist you. If you are not local please reach out to us at 615-457-2089 and we will send you an insured shipping label to mail your item to us to fix.

Can someone shop for me?

If shopping for your employees is too overwhelming, we are happy to do it for you! Feel free to reach out to us at 615-457-2089 to ask for assistance or email us at info@american.jewelry. 

Do you provide insurance appraisals?

We provide complimentary insurance appraisals on all items with a retail replacement value of $1500 or more. If you would like an appraisal for an item under $1500 we can do so upon request. 

What is your return policy?

We stand behind every item we sell and want you to be completely satisfied with your purchase. If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns apply to U.S and Canada customers only and are limited to one per customer.

1. Contact our store at 615-457-2089
2. Advise that you wish to return your order.
3. Within two business days of your phone call we will email you a pre-paid, fully insured USPS Priority 2-Day label, along with instructions on how to safely and securely package your items. (If you are local you can come into either of two locations).
4. Take your package to the nearest US Postal location and simply mail it back to us! If you need packaging materials, USPS will assist you.
5. All refunds will be processed within five business days and returned in the form of the original purchase method. Bank wires will be refunded via company check.

Return Limitations:

Improperly packaged items: Items sent to our store without a Return Authorization Number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.

Damaged and Used Items: Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than American Jewelry will not be accepted.

Special orders cannot be returned.

What if my order is lost during shipping?

We take every precaution to ensure your item arrives safely. All of our items are shipped fully insured and require signature upon completion.

Will you resize my ring or adjust the length of my bracelet/necklace?

Absolutely! We want you to be fully satisfied with your purchase and will cover the first sizing or adjustment free of charge. We will even pay for the shipping to and from American Jewelry if you are not local. To have your item adjusted, please contact our store to get started 615-457-2089 or info@american.jewelry.

Do you offer custom design services?

We do! We can make any idea come to life! We will work with you through the entire process to make it fun and easy. To get started with a quote on a custom idea please reach out at 615-457-2089 or email us at info@american.jewelry.

Do you offer engraving services?

We do offer engraving! Engraving is a great way to add a personal touch to a piece of jewelry.